When the ticket system was originally added to wioxo, it was free of charge and any user could open a ticket. In February of 2012, wioxo decided to change to a mostly paid system where users would have to purchase coins to open a ticket for most issues.
There have been changes since then but I often still see users not understanding what they can open a ticket for.
Another problem is that users often must make a request for a ticket to be opened for them, rather than being able to do it themselves. While this is an unfortunate problem at this time, we (volunteers) don’t know when it will be fixed.
SO WHAT DOES BEING A “PAID USER” MEAN ANYWAY?
Being a paid user means you have purchased coins from weoxo directly, by any form of payment using the buy page.
For example, purchasing $5 worth of coins still counts as being a paid user.
Purchasing coins multiple times is not necessary to open multiple tickets, however you cannot open a ticket if one of your existing tickets is already open.
Being a paid user means you can open a ticket on the account you are paid on, but this functionality does not apply to the rest of your accounts and paid user status does not transfer over.
If you are a paid user on one account, volunteers will still open a ticket for you on any of your other accounts for any issue you have on them if you request it.
For example, purchasing $5 worth of coins still counts as being a paid user.
Purchasing coins multiple times is not necessary to open multiple tickets, however you cannot open a ticket if one of your existing tickets is already open.
Being a paid user means you can open a ticket on the account you are paid on, but this functionality does not apply to the rest of your accounts and paid user status does not transfer over.
If you are a paid user on one account, volunteers will still open a ticket for you on any of your other accounts for any issue you have on them if you request it.
HERE’S THE SITUATIONS WHERE A VOLUNTEER MAY OPEN A TICKET FOR YOU:
- LOCKED OUT: User has the error **Security check: This account is locked. You can only login at home. Please read: wioxo account locking. A ticket will be opened
- AUTH: User activated authenticator and no longer has the app/code. A ticket will be opened
- HELD: User is held (does not matter how many days or if it is system error 25 or 55) A ticket will be opened
- PHISHED: User was phished. A ticket will be opened
- SCAMS: User needs to report a scam – A ticket will be opened
- EMAIL HINTS: User needs a hint on their email. A ticket will be opened.
- Note that they can just click on the person’s avatar and select inappropriate at the top to report.
HERE’S THE SITUATIONS WHERE A VOLUNTEER MAY NOT OPEN A TICKET FOR YOU:
- LOCATION UPDATE: User has the error Security check: You need to be at home to turn on account locking. A ticket will NOT be opened (User needs to be paid)
- DOMAINS: User needs a URL unblocked – A ticket will NOT be opened (User needs to be paid)
- SHORT NAME TRANSFER: User needs a short name transfer – A ticket will NOT be opened (User needs to be paid)
- SHORT NAME RELEASE: User needs a short name put back up for sale immediately – A ticket will NOT be opened (User needs to be paid)
- EMAIL CHANGE: User needs to get an email change. A ticket will NOT be opened (User needs to be paid)
- OTHER REPORTS: User needs to report someone. A ticket will NOT be opened (User needs to be paid)
HERE ARE THE SITUATIONS WHERE YOU SHOULD BE ABLE TO OPEN A TICKET BY YOURSELF:
- LOCKED OUT: User has the error **Security check: This account is locked. You can only login at home. Please read: wioxo account locking. This may not always work and you may have to fill out a request to get a ticket opened.
- SCAMS/PHISHING: User needs to report a scam or they were phished. You can open a ticket for free under the “Scam report” topic. This works 100% of the time.
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